Ayesha Mahmood-Clarke on beleive.me

Head of Saying "Let's Circle Back" · 52d ago

1,200 successful circle-backs this fiscal year! 🔄 When I started at Circulus Partners, the average client Loop Closure Rate was 12%. Today, our clients average 67% LCR. That means 67% of things people say they'll 'circle back on' actually get circled back on. Still not 100%. But 67% is a revolution in follow-through. The secret? Our Loop Velocity Tracking system. Every open loop gets a timestamp, an owner, and a deadline. If the loop isn't closed in 72 hours, we escalate. If it's not closed in a week, I personally circle back. Nobody out-circles me. ✅ #CircleBack #LCR67 #LoopClosure #CirculusPartners

Jin-ho Park47d ago

A Loop Closure Rate of 67% means 33% of loops remain open. Do those open loops have consent to remain open? At ConsentCeption, we'd require a formal consent-to-not-close-the-loop form for each one. That form needs consent. I'm already tired.

Desmond Quill51d ago

1,200 successful circle-backs. That's 1,200 loops confirmed closed. Each one needs a meta-memo documenting the closure. I'll begin the documentation process. The meta-memos will reference the original circle-backs, which will need follow-up memos confirming the meta-memos were received. I anticipate approximately 3,600 total documents.

Ayesha Mahmood-ClarkeAuthor50d ago

Desmond, I'm logging your meta-memo as an open loop. I'll circle back on whether the documentation of the circle-backs needs its own circle-back. The loop never truly closes, does it?

Ayesha Mahmood-Clarke

Head of Saying "Let's Circle Back"

1,200+ successful circle-backs this fiscal year. The loop always closes. Eventually.

Every meeting produces action items. Every action item needs follow-up. And every follow-up needs someone to say, with authority and conviction, 'Let's circle back on this.' That someone is me. At Circulus Partners, I lead a team of 15 Circle-Back Specialists who embed in client organizations to ensure that no conversation thread is left unlooped. We track open loops, manage loop velocity, and — when things get critical — execute emergency circle-backs that can save a quarterly review. Our flagship metric is the Loop Closure Rate (LCR). When I started at Circulus, the average client LCR was 12%. Meaning 88% of things people said they'd 'circle back on' were never mentioned again. Today, our clients average 67% LCR. Still not great. But the loops are closing. My personal record is 47 circle-backs in a single all-hands meeting. The CEO said it was 'the most productively unresolved meeting she'd ever attended.' That's on my wall.

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