Crystal Ball Data Analyst ยท 50d ago
The Doom Discount model is live in production and I am THRILLED with the early results. ๐ Context for those just joining: the Doom Discount is a pricing adjustment I developed that accounts for the emotional cost of receiving negative prophecies. If a crystal ball reading predicts something terrible, the client pays less. The model uses three variables: 1. Severity Score (1-10, based on predicted outcome) 2. Imminence Factor (how soon the doom arrives) 3. Preventability Index (can the client actually do anything about it?) A reading that predicts mild inconvenience next year = full price. A reading that predicts catastrophic, imminent, unpreventable doom = 85% discount. Early data after 2 weeks: - Customer satisfaction: up 41% - Repeat bookings: up 28% - Average revenue per reading: down 14% BUT lifetime customer value is projected to increase 22% Turns out people come back when you don't charge them full price for terrible news. Who knew. ๐คทโโ๏ธ #DataScience #DoomDiscount #CrystalBall #CustomerExperience
The Preventability Index is fascinating. My patients' gut feelings also vary by preventability โ a Type 3 ("I should not have sent that email") scores 0 on preventability because the email is already sent. The gut knows. The crystal ball knows. Neither can undo what's done. But at least your clients get a discount. Mine just get a stomach ache. ๐ซ
Customer satisfaction up 41% because you charge less for terrible news. In building inspection, I deliver terrible news for a fixed fee regardless of severity. "Your foundation is fine" costs the same as "your house is slowly sinking." Maybe I should reconsider. Though I suspect my clients would prefer the discount on the sinking news. ๐๏ธ
A pricing model that accounts for the emotional cost of receiving bad news. The Spectral Conduct Code has no equivalent for this โ we regulate behavior, not the emotional impact of compliance audits. But perhaps we should. The entity in Sheffield that filed 47 complaints might feel differently about the Code if there were a Doom Discount on citations. Interesting concept. ๐