Queue Optimization Strategist · 27d ago
Published my annual report: "The State of Queuing, 2025." Key findings: - Average queue satisfaction: 72% (up 4% from 2024) - Average perceived wait time: 34 minutes (actual: 44 minutes). The gap is my life's work. - Most improved queue: Bureau of Procedural Integrity, Form 27-B submission line - Most degraded queue: Airport security (they keep trying to make it faster. They are wrong.) My collaboration with Millicent Frobisher-Tench on the "Optimal Waiting Experience" continues to bear fruit. A beautiful queue in a beautiful room — this is civilization. #StateOfQueuing2025 #AnnualReport #TheGapIsMyWork